The Nitty Gritty.

Yay, we’re so excited to work together! Please review our terms and conditions below. By booking a hire period with us, this is treated as your acceptance of these terms and conditions. Please review them carefully and let us know if you have any questions before booking.

Last updated 27 November 2024

Definitions:

• “You” refers to any client, individual, person, firm or corporation hiring or appoints services from www.poppylinenhire.co.nz.

• “We”, “Us”, “Our” is ESSESSGEE Limited (trading as Poppy Linen Hire) and its employees and agents.

• “Hired goods”, “Goods”, “Services” are the items and work supplied by us.

• “Hire period” is the start date and time through to the end date and time that the goods are made available to you as arranged.

• “Standard laundering” is our usual one-time cleaning cycle after each hire period.

• “Spot cleaning” is an additional cleaning process with specialised cleaning agents to attempt to lift stains (this cost will be charged to you).

We reserve the right to update our terms and conditions, and pricing at any time.

Acknowledgement:

You or representatives on your behalf who take possession of our goods are deemed to have read and understood our Terms and Conditions. Once items are released to you or your representatives, the goods are your responsibility until we receive them back in our hands where we inspect for damages, loss, theft, stained items, ruined items.

Samples:

Linen swatch card samples are available for $3 each plus courier shipping fees. Email us to order. Please note your swatch set may slightly vary in colour and conditions due to the use and laundered nature of hired items.

Hire Period:

The hire period is indicated on your invoice and begins from the time the goods leave our possession. No allowance can be made from time when the goods are not in use. The hire period is stated in the invoice. The goods are to be returned back to us either by you returning it to our premises or by us picking up the items as agreed upon with you in advance of the hire period beginning. If the goods are not returned to us by that time, late return fees or any additional fees relating to your hire period including late return, will be your responsibility. The standard hire period is 3 consecutive days unless agreed otherwise. Extended hire periods are subject to availability plus a daily hire rate - these fees are your responsibility.

LATE RETURN FEES: are charged from the first 15 mins past the hire period, and are billed at $125+ GST per 24 hour period. If late goods are not returned within the first 48 hours, the full replacement value of the goods will be charged to the card, plus the late fees.

Hired Goods:

The goods will remain as our property even in your possession, and you cannot charge, sell, exchange, pledge or part possession with the items. You may use the goods only for its intended purpose, and cannot attempt to alter, repair or modify the hired goods. In the unlikely event that we need to repossess the hired goods, we may due so without notice or compensation, and we or our representatives may enter your premises/event to collect our goods.

Quality of Hired Goods/Inspection of Hire Goods:

QUALITY: Our hired goods are carefully inspected by us to ensure they are suitable for hire. The hired goods do not purport to be new or equal to new, but when sent out all items are understood to be in good condition and fit for normal purposes..

INSPECTION: You are responsible for checking the hired goods upon pick up or delivery. If you find the hired goods are not in working order or finds fault with any of the hired goods, where possible you must notify us immediately in writing. If you request us to inspect the hired goods onsite and it is found that the hired goods have no fault, then you are responsible for additional labour and travel fees.

In the event that we deem the hired goods to be faulty or unfit for use, we will do our best to provide a replacement item. If a replacement is unavailable, a substitute item suitable for your event will be supplied, however, if we are unable to do so or unable to have the goods redelivered in time for the actual event time they will be used, you will be refunded the hire fee per item that we were notified about and deemed damaged/faulty by us. We are unable to assist or provide a refund if you do not notify us prior to the event date. We do not refund items that were suitably used for your event.

Booking, Payment & Final Quantity:

BOOKING: Upon confirmation of your booking, a non-refundable 25% deposit is required. The deposit payment forms part of the total payment due for the hire goods and is different from the bond payment. Once the deposit is received, your booking is considered finalised.

FINAL QUANTITY & BALANCE OF PAYMENT: Your final quantity of hired goods is due at the time we issue your final invoice. The balance of your invoice is due 30 days prior to your hire period. We allow a maximum of 20% reduction in total quantity, based on the original quote/pricing. Should hiring charges exceed the amount of the hire fee, the balance is payable by you immediately upon return of hired goods.

PAYMENT: All monies due are payable to us by bank transfer.

Bond Payment, Reimbursement & Additional Charges:

BOND PAYMENT: You are required to pay the refundable bond to us to make good of any damage or loss to the items hired when in your possession. The bond amount begins at $100 per hired period, and increases based on the total value of your booking. Please see your invoice for the bond amount payable. The bond is due no later than 30 days prior to the hire period.

BOND REIMBURSEMENT: The bond will be reimbursed if the hired goods are returned in full, good order, working condition, and free of damages. The reimbursement of any bond amount will be done within 21 working days from when the hired goods are returned to us, returned by bank transfer.

ADDITIONAL CHARGES: If additional charges are incurred by us in accordance with these Terms and Conditions during the course of the hired period or otherwise, we may deduct such charges from the bond. An itemised invoice for additional fees will be provided within 14 working days from the date the hired goods were returned to us. You are liable to us for the balance exceeding the bond amount. The amount of the bond is not a limitation or cap on your liability under these Terms and Conditions.

Cancellations:

All cancellations must be made immediately in writing to us. If you, for any reason, cancel a booked hire or part of booking irrespective of whether a bond has been paid or not, then the following cancellations fees apply:

• If cancelled 31 days before the event hire begins, then the deposit will be withheld.

• If your booking is cancelled within 30 days of the event hire period, 100% of the deposit will be withheld and you are responsible for the full hire amount (excluding the bond payment).

• If the cancellation occurs within 24 hours of the hire period beginning, you are responsible for any additional cancellations fees including but not limited to labor and administration costs, packing and preparing your order, transportation of hired goods. In this event of a cancellation within 24 hours, we will prepare an itemised invoice sent to you via your email address provided within 2 working days from when your cancellation is received.

Postponement Policy:

Please contact us immediately in writing to hello@poppylinenhire.co.nz if you need to postpone your hire period, and we will advise on availability (our availability is not guaranteed). Postponements are only considered before the cancellation period, otherwise the cancellation fees apply. The new date must be within 12 months of the original hire period. Any requests for dates beyond this timeframe are considered a new order and additional fees will apply. While we endeavour to accommodate a postponement, if a new date cannot be arranged, the order will be cancelled. Any refunds or credit notes are at our discretion.

Late/Non Payment:

LATE/NON PAYMENT: If full payment is not received by us, your order may be terminated and any cancellation fees will apply. Late payments are subject to late fees. Any amounts not paid in full will be subjected to a late payment penalty fee of $45 after the due date has passed, and will be charged with interest at a rate of 8% (eight percent) per month or part month overdue. In addition, we are entitled to recover all reasonable debt collection cost and related legal expenses. In the event any monies due are not paid in full, we reserves the right to immediately cancel your order. We are not liable to you or any person for any loss arising from termination of this Agreement for monies due not paid in full.

Pick up, Return, Delivery:

You are responsible for having someone available to take delivery items on the pick up/delivery date and delivery time window. For venue deliveries, you are responsible for providing correct and accurate delivery information in writing to us at least 14 days prior to delivery, and arranging details with the venue. For return, our goods must be packed and separated by linen colour in the laundry bag(s) provided (along with our container) and ready for our possession at the pre-arranged time and place agreed to prior to the hire period. If the linen is not separated by colour, an additional $125 will be billed.

We do not ship/courier or accept shipped/courier return of our goods.

**If you require our goods outside of the hire period or need to arrange after hours pick up/return - please contact us in advance of your hire period for availability and fees.**

• RELEASE OF GOODS: Our goods are released for the hire period only when payment has been received in full.

• PICK UP: From our location in Island Bay, Wellington at a pre-arranged scheduled time.

• RETURN: Items are due back, handed over to us, at the same address in Island Bay, Wellington at a pre-arranged scheduled time.

• DELIVERY: We deliver to venues only within the Wellington Region on Friday mornings. Venues located within the CBD are no charge, otherwise additional delivery fees apply (fee is based on distance).

Set-up Onsite:

Set-up of our goods is not included in your hire period unless arranged with us in advance in writing and paid for on your invoice. Set-up fees are paid at an hourly rate of $65/hr + GST plus delivery and travel costs - this must be paid for in full with your final balance.

Damages, Additional Cleaning Fees, Wet Goods, Replacement Fees:

Upon hiring, you accept full responsibility for the entire period until our goods have been returned to us. In the event that the hired goods are lost or damaged beyond repair while in your care, and you will be liable for the full replacement cost plus any additional costs that we may incur in replacing the item(s). Additional costs charged include but not limited to are loss, theft, stained/ruined items occurring during the hire period, heavy food stains, mould, wax residue, sun bleaching, fire/burn damage, non-removeable stains, permanent markings, irreparable damages.

Please do not attempt to wash the goods as some cleaning agents/processes will damage the goods. We ask that you notify us of any known issues with our goods so we can address these immediately upon return, otherwise, once we inspect the items we will contact you regarding any damages, loss, theft, stained, ruined items.

ADDITIONAL CLEANING FEES: After our standard cleaning that is included in your hire fee, any spot cleaning or additional cleaning cycles will be charged to you. Spot cleaning begins at $7 per item, and additional cleaning begins at $45 per cycle.

WET GOODS: Any wet goods must be air dried before placing in our laundry bag to avoid mould growth. Avoid leaving our goods in direct sunlight as the sun may bleach the items.

REPLACEMENT FEE: We will make every attempt to launder and lift stained items, however if the item is stained/ruined beyond repair, or is missing, you will be billed $35+ GST per piece to replace the item plus any other charges including GST or other expenses paid or payable by us. All charges will be documented for clarification.

Inability to supply goods or services:

We make our goods available in good faith, however we reserve the right to substitute items to relevant alternatives where necessary. In the unlikely event that we are unable to provide our goods or services and must terminate your order, we or a nominated representative will provide written notice to you as soon as possible, along with a full refund of your order. We are not responsible for any loss incurred by you that you may claim to have suffered in respect of such termination.

No Warranty

We make no warranty or representations to the state, quality, or fitness of any hired goods for any particular purpose and no such warranty shall be implied by the description of the hired goods on the quote form/invoice/website. All implied warranties and conditions as to the state, quality, or fitness of the hired goods for any purpose are hereby excluded.

Liability:

OUR LIABILITY: We are not liable for any delays, accidents, or loss or damage of any kind either directly, indirectly or consequently due to the failure of the hired goods. Any imposed liability shall be limited to the amount of resupplying the goods. We are not liable whatsoever in respect of third party and similar risks for personal injury or for consequential damage or loss.

YOUR LIABILITY: You are liable for damages suffered by us as a result of breach of, or non-compliance to any of these terms and conditions. You are responsible for the insurance of hired goods once they have been picked up/delivered from us and returned to our physical in-hand possession. You shall indemnify us against any damage or loss or from theft which may occur whilst the hired goods are in your care.